Shipping policy

Last Updated: April 30, 2026

At Willow & Amber, we believe a great shopping experience extends all the way to your doorstep. We are proud to offer free shipping on all orders within the U.S.

Shipping Locations

This shipping policy applies to orders shipped within the U.S.

Delivery Times

Below are our estimated delivery timelines:

  • Order Cutoff Time: 5:00 PM (EST). Orders placed after our daily cutoff time will be processed the following business day, which may add one additional day to your delivery estimate.
  • Order Handling Time: 1–2 business days, Monday through Friday. Once your order has been processed, it will be handed off to one of our trusted carriers.
  • Transit Time: 6–8 business days, Monday through Friday.
  • Estimated Delivery Time: 7–10 business days.

Please keep in mind that delivery timeframes are estimates and may occasionally vary due to factors outside of our control.

Carrier Services

We work with trusted and reliable shipping carriers to deliver your order safely and on time, including:

  • USPS
  • UPS
  • FedEx

Shipping Costs

  • Currency: All orders are processed and charged in USD (United States Dollars).
  • Free Shipping: All orders within the U.S. qualify for free shipping with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, including unexpected delays or a package that appears to be lost, please contact our customer service team right away. We will work quickly to investigate and ensure your order reaches you.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this to monitor your shipment at any time through our Order Tracking page.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any revisions will be reflected on this page alongside an updated Last Updated date. We recommend reviewing this policy periodically. Your continued use of our website following any changes constitutes acceptance of the updated policy.

Questions?

Visit our FAQs page or contact our customer support team directly — we are always happy to help.

Contact Information

Address: 53 Nuthatch Dr, Pittsboro North Carolina 27312, United States

Email: info@willowandamber.com

Phone: +19843166767

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

Please allow 1-2 business days for our team to respond.