Billing Terms & Conditions

Last Updated: April 30, 2026

This Billing Terms & Conditions document outlines the payment and billing practices for Willow & Amber.

1. Accepted Payment Methods

At Willow & Amber, we provide a range of secure payment options to make your shopping experience as seamless as possible. We currently accept the following:

  • Credit & Debit Cards: Visa, MasterCard, American Express
  • PayPal
  • Afterpay (where available)
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk orders only — please contact us for details)

All payments are processed in your applicable currency at checkout.

2. Payment Processing

  • Payment is required in full at the time of purchase.
  • Orders will not be fulfilled or dispatched until payment has been successfully received.
  • If a payment is declined or unsuccessful, your order will not be confirmed.

3. Pricing & Currency

  • All prices displayed on our website are shown in the applicable listed currency.
  • Pricing is subject to change at any time without prior notice.
  • Any applicable taxes, duties, or shipping fees will be calculated and clearly displayed at checkout before you complete your purchase.

4. Secure Payment Processing

  • Willow & Amber uses SSL encryption and trusted third-party payment gateways to safeguard your personal and financial information.
  • We do not store or have access to your full credit card or payment details at any time.

5. Refunds & Chargebacks

  • Refunds are handled in accordance with our Return & Refund Policy.
  • Unauthorized or fraudulent chargebacks will be thoroughly investigated and disputed.
  • If you believe there is an error with a charge, please reach out to us first at info@willowandamber.com so we can resolve the matter as quickly as possible.

6. Fraud Prevention

  • Willow & Amber reserves the right to cancel, refuse, or place a hold on any order suspected of fraudulent or unauthorized activity.
  • For high-value or flagged transactions, additional identity verification may be required before the order is processed.

7. Changes to This Policy

We reserve the right to update these Billing Terms & Conditions at any time. Any revisions will be reflected on this page alongside an updated Last Updated date. We encourage you to review this policy from time to time. Continued use of our website following any modifications constitutes your acceptance of the revised terms.

8. Contact Information

Address: 53 Nuthatch Dr, Pittsboro North Carolina 27312, United States

Email: info@willowandamber.com

Phone: +19843166767

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

Please allow 1-2 business days for our team to respond.