Last Updated: April 30, 2026

At Willow & Amber, we take pride in every order that leaves our hands. If your purchase isn't everything you hoped for, we've made our return process as straightforward as possible.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at info@willowandamber.com. Please include your order number in your message.

Beyond this window, cancellation cannot be guaranteed as your order may already be in production or processing. Once your order has shipped, cancellation is no longer an option.

If your order is already on its way, you are welcome to return it upon delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns

You have 30 days from the day you receive your order to initiate a return.

To qualify for a return, items must be:

• Unused
• In their original condition
• Returned with all original packaging, tags, and accessories

Our support team will be with you every step of the way.

Restocking Fee: $0 — we do not charge any restocking fees.

Return Policy Overview

• Return Window: 30 days from the day you receive your order
• Condition: Items must be unused and in their original condition, complete with all packaging, tags, and accessories
• Easy Returns: Our support team will walk you through every step of the process
• Restocking Fee: None

Return Costs

Defective or Non-Defective Products

Returns are accepted for both defective and non-defective products within 30 days of delivery. Non-defective items must be returned in their original condition and packaging. Return shipping costs for non-defective items are the responsibility of the customer.

There is no cost to the customer if the product:

• Was not what you ordered
• Arrived damaged in transit
• Has a manufacturing defect of any kind

Customer Remorse (Change of Mind)

The customer is responsible for the actual return shipping cost if:

• The wrong item was ordered
• The item does not meet sizing expectations
• The item is no longer needed or wanted

Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us: Email info@willowandamber.com with your order number and the reason for your return.
2. Pack Your Item: Securely repackage the item in its original packaging, including all accessories, tags, and documentation.
3. Send It Back: Follow the shipping instructions provided in your return authorization email, using the recommended carrier or shipping method outlined there.

Refund Process

• Inspection: Upon receiving your return, we will review the item to confirm it meets our return criteria.
• Refund Timing: Once approved, your refund will be initiated promptly. Please allow up to 7 business days for the funds to appear on your original payment method, as processing times may vary by bank or payment provider.

Exchanges

We are happy to accept exchanges. If you would like a different size, color, or product, please reach out to us at info@willowandamber.com and we will make the process as smooth as possible.

Order Not Delivered

f your order has not arrived within the expected delivery window, please contact us at info@willowandamber.com with your order number. We will work directly with the carrier to investigate. If your package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional charge.

Non-Returnable Items

Certain items are ineligible for return due to hygiene and safety considerations. Any such products will be clearly identified as non-returnable on their respective product pages.

Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Updates will be reflected on this page alongside a revised Last Updated date. We recommend reviewing this policy periodically. Your continued use of our website after any changes have been made constitutes acceptance of the revised policy.

Questions?

Visit our FAQs page or reach out to our customer service team — we are always happy to help.

Contact Information

Address: 53 Nuthatch Dr, Pittsboro North Carolina 27312, United States

Email: info@willowandamber.com

Phone: +19843166767

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

Please allow 1-2 business days for our team to respond.